Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Hostel Luxe (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or use our website at https://hosteluxe.com/ and related services (collectively, the “Services”).

We value your privacy and are committed to transparency about how we handle your information. This policy applies to all visitors, users, and customers of our Services, regardless of how you access them.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when interacting with our Services:

  • Account Information: Name, email address, phone number, and password when you create an account
  • Profile Information: Profile picture, preferences, and travel interests
  • Booking Information: Dates of stay, room preferences, special requests, payment details
  • Communication Data: Messages sent through our contact forms, customer service interactions, reviews, and feedback
  • Payment Information: Credit card details, billing address, and other financial information (note: payment processing is handled securely by our payment processors)

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

  • Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
  • Usage Data: Pages visited, features used, booking patterns, time spent on pages, links clicked, and referral sources
  • Location Data: General location information based on IP address or more precise location if you grant permission
  • Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 4 for more details)

3. How We Use Your Information

We use your information for the following purposes:

3.1 Providing Our Services

  • Processing bookings and reservations
  • Managing your account and preferences
  • Facilitating payments and transactions
  • Sending booking confirmations and updates

3.2 Improving User Experience

  • Personalizing content and recommendations
  • Remembering your preferences and settings
  • Analyzing how our Services are used
  • Developing new features and services

3.3 Communication

  • Responding to your inquiries and requests
  • Sending important notifications about your bookings
  • Providing customer support
  • Sending service-related announcements

3.4 Marketing (with your consent)

  • Sending newsletters and promotional communications
  • Offering special deals and discounts
  • Conducting surveys and feedback requests
  • Targeting relevant advertisements

3.5 Legal and Security

  • Preventing fraud and unauthorized access
  • Enforcing our Terms of Service
  • Complying with legal obligations
  • Resolving disputes and enforcing agreements

4. Cookies & Tracking Technologies

4.1 Types of Cookies We Use

We use various types of cookies and similar technologies:

  • Necessary Cookies: Essential for the functioning of our website (cannot be opted out of)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements

4.2 Managing Your Cookie Preferences

You can manage your cookie preferences in several ways:

  • Using our cookie consent banner when you first visit our site
  • Adjusting your browser settings to refuse or delete cookies
  • Visiting our [Cookie Preferences Center] on our website

Note that blocking certain cookies may impact your experience and the functionality of our Services.

5. Third-Party Sharing

5.1 Service Providers

We share information with trusted third parties who help us operate our Services:

  • Payment processors to handle transactions
  • Cloud hosting and storage providers
  • Customer support services
  • Email delivery services
  • Analytics providers

5.2 Business Partners

We may share limited information with:

  • Affiliated hotels and travel services
  • Loyalty program partners
  • Local tour and activity providers (when you book through us)

5.3 Legal Requirements

We may disclose information when required by law:

  • In response to legal process (court orders, subpoenas)
  • To protect our rights, privacy, safety, or property
  • To investigate fraud or respond to a government request
  • In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. User Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Your Rights

  • Access: Request a copy of your data
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your data under certain circumstances
  • Restriction: Limit how we use your data
  • Data Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests or direct marketing

6.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at info@hosteluxe.com. We will respond to your request within the timeframe required by applicable law (typically 30 days).

6.3 Marketing Preferences

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Updating your communication preferences in your account settings
  • Contacting us directly at info@hosteluxe.com

7. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

  • Account information: For as long as your account is active, plus a reasonable period afterward
  • Booking records: For 7 years for tax and accounting purposes
  • Marketing data: Until you unsubscribe or withdraw consent
  • Analytics data: In aggregated form for up to 26 months

When your information is no longer needed, we will delete or anonymize it.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Secure HTTPS connections across our entire website
  • Access controls and authentication mechanisms
  • Regular security training for our team
  • Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Transfers

Hostel Luxe operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence, which may have different data protection laws.

When we transfer personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not received an adequacy decision, we use appropriate safeguards such as:

  • Standard Contractual Clauses approved by the European Commission
  • Binding Corporate Rules
  • Other legally approved mechanisms

10. Children’s Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

If you believe we might have any information from or about a child under 16, please contact us at info@hosteluxe.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective immediately upon posting to our website.

We will notify you of any material changes by:

  • Posting a notice on our website
  • Sending an email to the address associated with your account
  • Providing notification through our app

We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@hosteluxe.com

Postal Address:
Hostel Luxe

Data Protection Officer: privacy@hosteluxe.com

For users in the European Union, you have the right to lodge a complaint with your local data protection authority if you are unsatisfied with our response to your concerns.

Last Updated: 06/05/2025